Dispute resolution

Resolving disputes related to online purchases

Under special European Union regulations, disputes related to online purchases can be resolved via the ODR platform throughout the EU, effective from 15 February 2016.

If you encounter a problem while shopping online within the EU (e.g., a defective product, inability to exchange a product, etc.), you can submit your complaint here.

The platform can be used by both consumers and traders, and complaints may be submitted in any of the 23 official EU languages.